These terms are available in multiple languages for your convenience. In case of any discrepancies, the German version will prevail.
GENERAL TERMS AND CONDITIONS FOR HOTEL ACCOMMODATION CONTRACTS
These terms govern the relationship between the hotel and the customer for hotel room bookings and other related services. Please read these terms carefully. By making a booking, you agree to these terms.
- GENERAL INFORMATION ABOUT THE HOTEL
1.1 Hotel Name: Hotel Medo Köln
1.2 Address: Roggendorfstraße 23-25, 51061 Flittard / Köln / Germany
1.3 Contact Details:
Phone Number: +49 221 982 0920
Email Address: koeln@hotel-medo.com
Website: www.hotel-medo.com
1.4 Business Registration:
Commercial Register Number: HRB 14980
VAT Number (USt-ID): DE319037992
- SCOPE OF APPLICATION
2.1 These General Terms and Conditions apply to all contracts for the provision of hotel rooms for lodging purposes, as well as to any other services and supplies provided by the hotel in connection with such contracts (hereinafter referred to as the “Hotel Accommodation Contract”). The term “Hotel Accommodation Contract” includes and replaces any reference to terms such as lodging, guest accommodation, hotel, or hotel room contract.
2.2 Any subletting or re-letting of the hotel rooms, or using them for purposes other than lodging, requires the prior written consent of the hotel. This does not apply to consumers under Section 13 of the German Civil Code (BGB).
2.3 The customer’s own general terms and conditions will only apply if explicitly agreed upon in writing by the hotel in advance.
- CONCLUSION OF THE CONTRACT, CONTRACT PARTIES, STATUTE OF LIMITATIONS
3.1 The contract is concluded between the hotel and the customer. The contract is formed when the hotel accepts the customer’s booking request. The hotel is free to confirm the room booking in text form.
3.2 All claims against the hotel are subject to a statute of limitations of one year, starting from the beginning of the statutory limitation period. This does not apply to claims for damages or other claims based on intentional or grossly negligent breaches of duty by the hotel.
- SERVICES, PRICES, PAYMENT, OFFSETTING
4.1 The hotel is obligated to keep the rooms reserved by the customer available and to provide the agreed services.
4.2 The customer is required to pay the agreed or applicable prices for the room and any other services used during their stay. This also applies to services ordered by the customer, either directly or through the hotel, that are performed by third parties and prepaid by the hotel.
4.3 The agreed prices include applicable taxes and local charges at the time the contract is concluded. Local taxes, such as visitor’s taxes, which the guest is responsible for paying under local regulations, are not included. If there are any changes to the statutory VAT or the introduction, modification, or removal of local taxes on the service provided after the contract is concluded, the prices will be adjusted accordingly. In contracts with consumers, this only applies if the period between the conclusion of the contract and the actual service date exceeds four months.
4.4 The hotel may make its agreement to any subsequent reduction in the number of reserved rooms, hotel services, or the customer’s length of stay conditional upon a reasonable increase in the price for the rooms and/or other services.
4.5 Hotel invoices are due immediately upon receipt and must be paid in full without any deductions. If payment by invoice has been agreed, payment must be made within ten days of receipt of the invoice, unless otherwise agreed in the contract.
4.6 Upon entering into the contract, the hotel reserves the right to request a reasonable advance payment or security (e.g., via a credit card guarantee). The amount and due dates for the advance payment will be agreed in text form. For package travel bookings, statutory provisions remain unaffected. In case of late payment by the customer, statutory regulations apply.
4.7 In justified cases, such as if the customer is in arrears or the scope of the contract is modified, the hotel may request additional advance payments or security, even after the contract is concluded but before the customer’s stay begins. This may involve an increase in the originally agreed advance payment or security up to the full contract value.
4.8 The hotel also reserves the right to request reasonable advance payments or security at the start of the customer’s stay, or during their stay, for both existing and future claims, if no such payment or security has already been made in accordance with points 4.6 and 4.7.
4.9 The customer is responsible for all damages caused by their stay, including any damage to the hotel property or disruptions to other guests. The hotel reserves the right to charge the guest for any damages caused.
4.10 The customer may only offset or deduct an undisputed claim or a claim established by a final court decision against the hotel’s claims.
4.11 The customer agrees to receive invoices electronically.
- CANCELLATION BY THE CUSTOMER (WITHDRAWAL, CANCELLATION) / NON-UTILIZATION OF HOTEL SERVICES (NO SHOW)
5.1 The customer may only cancel the contract with the hotel if a right of cancellation has been explicitly agreed upon, if there is a statutory right of cancellation, or if the hotel expressly consents to the cancellation.
5.2 If the hotel and the customer have agreed on a deadline for free cancellation, the customer may cancel the contract by that date without incurring any payment or damage claims from the hotel.
5.3 If no right of cancellation has been agreed upon, or if the cancellation deadline has passed, and there is no statutory right to cancel, the hotel is entitled to the full agreed payment, even if the customer does not use the service. The hotel will deduct any income from re-renting the room or savings in costs. If the room is not re-let, the hotel may apply a flat-rate calculation for saved expenses.
The customer is entitled to prove that the hotel’s claim for payment did not arise or is lower than the claimed amount.
- CANCELLATION BY THE HOTEL
6.1 If it has been agreed that the customer may cancel the contract free of charge within a specified period, the hotel is entitled to cancel the contract within this period if inquiries from other customers regarding the reserved rooms arise and the customer, upon request from the hotel within a reasonable period, does not waive their right of cancellation. This also applies to option reservations if other inquiries are received and the customer, upon request from the hotel within a reasonable period, is not willing to commit to a firm booking.
6.2 If the customer fails to make a required advance payment or provide the agreed security (as outlined in Sections 3.6 and/or 3.7) within a period set by the hotel, the hotel is entitled to cancel the contract.
6.3 The hotel may also cancel the contract for valid reasons, including but not limited to:
Force majeure or other circumstances beyond the hotel’s control that make fulfilling the contract impossible;
Rooms being reserved under false or misleading information or due to omission of material facts, such as the customer’s identity, payment ability, or purpose of the stay;
The hotel having reasonable grounds to believe that the customer’s use of the service may harm the hotel’s smooth operation, safety, or reputation, without this being attributable to the hotel;
The purpose or reason for the stay being unlawful;
A violation of Section 1.2 regarding sub-letting or misuse of rooms.
6.4 If the hotel cancels the contract for a justified reason, the customer is not entitled to claim damages.
- ROOM AVAILABILITY, HANDOVER, AND RETURN
7.1 The customer does not have the right to a specific room unless explicitly agreed upon in writing.
7.2 Rooms will be available to the customer from 3:00 PM (15:00) on the agreed arrival date. The customer has no claim to earlier availability.
7.3 On the agreed departure date, the rooms must be vacated and made available to the hotel by 11:00 AM (morning) at the latest. If the room is not vacated on time, the hotel reserves the right to charge for the additional use of the room. This charge will be 50% of the full accommodation price until 16:00 PM and 90% after 16:00 PM, based on the hotel’s current rate. This does not grant the customer any contractual entitlement to a late check-out. The customer may demonstrate that the hotel’s claim for compensation is either not applicable or significantly lower than claimed.
- LIABILITY OF THE HOTEL
8.1 The hotel is liable for damages that it is responsible for, including those arising from injury to life, body, or health. It is also liable for other damages caused by an intentional or grossly negligent breach of duty by the hotel or by an intentional or negligent breach of duties typically expected in the context of this contract (contractual duties). These are duties that are necessary for the proper execution of the contract, which the customer relies upon and can expect to be fulfilled. A breach of duty by the hotel’s statutory representatives or other persons acting on its behalf is treated as a breach by the hotel itself. Other claims for damages are excluded, unless otherwise specified in this section. If there are disruptions or deficiencies in the hotel’s services, the hotel will make every reasonable effort to address them promptly after being made aware of the issue or after receiving a complaint from the customer. The customer is obliged to assist in resolving the issue and minimizing any potential damages, to the extent that is reasonable.
8.2 The hotel is liable for items brought by the customer according to statutory provisions. The hotel recommends using the in-room or hotel safe for valuable items. If the customer wishes to bring money, securities, or valuables worth over €800 or other property worth over €3,500, a separate safekeeping agreement must be made with the hotel.
8.3 If a parking space is provided for the customer in the hotel garage or parking lot (whether paid or not), this does not create a contract of custody. The hotel is only liable for loss or damage to vehicles or their contents on the hotel premises in accordance with the provisions in Section 8.1.
8.4 Messages for customers are handled with care as well. By prior agreement, the hotel can accept, store, and send mail or goods shipments for the customer, for a charge. The customer is responsible for arranging and paying for the collection of packages by courier or postal services. In this case, the hotel’s liability is also limited according to the provisions in Section 8.1.
- FINAL PROVISIONS
9.1 Any changes or additions to the contract, acceptance of the booking, or these General Terms and Conditions should be made in writing. Unilateral changes or additions will be considered invalid.
9.2 The place of performance and payment is the location of the hotel. The courts of the hotel’s operating company have exclusive jurisdiction over commercial transactions, including disputes relating to cheques and bills of exchange. If the customer meets the conditions of Section 38(2) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the courts of the hotel’s operating company will have jurisdiction.
9.3 German law applies. The UN Convention on Contracts for the International Sale of Goods does not apply.
9.4 In compliance with legal requirements, the hotel informs customers that the European Union has established an online platform for the out-of-court resolution of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/. However, the hotel does not participate in any dispute resolution proceedings before consumer dispute resolution bodies.
10. PETS POLICY
10.1 Pets are not allowed in the hotel under any circumstances.
10.2 The hotel reserves the right to refuse entry or terminate the stay of guests who bring pets into the hotel.
10.3 Any costs related to cleaning, damage, or disturbances caused by pets brought into the hotel will be charged to the guest.
11. SMOKING & SUBSTANCE POLICY
11.1 Smoking, including the use of tobacco products, e-cigarettes, cannabis, or similar substances or devices, is strictly prohibited in all guest rooms and indoor hotel areas.
11.2 In case of violation, the hotel will charge a cleaning fee of EUR 250 per incident.
11.3 By entering into the accommodation contract, the guest expressly and irrevocably agrees to pay this fee without objection.
12. VISITORS POLICY
12.1 No visitors are allowed in guest rooms after 22:00 (10 PM) without prior notification to Reception.
12.2 All visitors must be accompanied by the registered guest at all times. The guest is responsible for their visitor’s behavior.
12.3 The hotel reserves the right to refuse entry to visitors who behave disruptively or violate hotel policy.
13. DAMAGE & LIABILITY
13.1 Guests are liable for any damage, loss, or theft of hotel property during their stay, whether caused intentionally or negligently.
13.2 Costs for repair or replacement will be charged to the guest’s folio.
13.3 If damage is discovered after check-out, the hotel reserves the right to charge the guest’s folio retroactively.
14. RIGHT OF ENTRY
14.1 The hotel reserves the right to enter guest rooms at reasonable times for emergency, maintenance, inspection, or housekeeping, after giving notice when possible.
14.2 If “Do Not Disturb” is displayed, staff may still enter in emergencies or if there is concern for guest safety.
15. NOISE & BEHAVIOR POLICY
15.1 Quiet hours are observed between 22:00 and 07:00. Guests must avoid excessive noise, music, or disruptive behavior.
15.2 Repeated violations may lead to eviction without refund.
16. ALCOHOL & INTOXICATION
16.1 Guests must comply with the legal drinking age regulations.
16.2 The hotel may refuse service or evict any guest who is excessively intoxicated, disruptive, or unsafe.
16.3 Any damages caused under the influence will be charged to the guest.
17. OCCUPANCY & EXTRA GUESTS
17.1 Each room has a maximum occupancy limit. Additional charges apply if this limit is exceeded.
17.2 All overnight guests must be registered at Reception in advance. Unregistered guests staying overnight are a violation of hotel policy.
18. EARLY CHECK-IN / LATE CHECK-OUT
18.1 Standard check-in time is from 15:00 (3 PM). Check-out must be completed by 11:00 (11 AM).
18.2 Early check-in may be subject to availability and may incur an additional charge.
18.3 Late check-out fees:
– Until 16:00 → 50% of the nightly rate
– After 16:00 → 90% of the nightly rate
19. DATA PROTECTION & PRIVACY
19.1 The hotel collects and processes guest data (name, ID, contact, payment) to fulfill reservations and legal obligations.
19.2 Personal data is stored securely and not shared with unauthorized parties.
19.3 Guests have the right to access, correct, or delete their personal data, in accordance with applicable laws.
20. PROHIBITED ACTIVITIES
20.1 Illegal activities, including drug use, gambling, prostitution, or cooking in rooms with unauthorized equipment, are strictly prohibited.
20.2 The hotel reserves the right to terminate the stay of guests engaging in prohibited activities with no refund.
20.3 Authorities may be notified in case of illegal activity.
21. LOST & FOUND / PERSONAL BELONGINGS
21.1 The hotel is not liable for loss, theft, or damage to personal belongings unless caused by gross negligence.
21.2 Valuables should be stored in the room safe.
21.3 Items left behind will be stored for 14 days before being disposed of. Perishable items may be discarded immediately.
- DRUGS & CONTROLLED SUBSTANCES
22.1 The possession, use, or distribution of illegal drugs, including MDMA and other controlled substances, is strictly prohibited throughout the entire hotel property.
22.2 Any violation may result in immediate termination of the accommodation contract, removal from the premises without refund, and a permanent ban from the hotel.
22.3 The hotel reserves the right to notify law enforcement authorities in case of violation